Customer Service Training
What courses
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This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.
Approved by CPD - Duration 75 mins* - £35.00
What People Say
I recently completed the IOSH Managing Safely Course at Keep Safe Solutions, where our personable instructor, Phill Curtis, ensured that the course was very engaging throughout; drawing upon his vast experience from across the military and civilian settings to provide context to the course material. This, coupled with the great learning environment set by Danny and Terry McCreith, is why I highly recommend Keep Safe Solutions Ltd as a training provider!
Excellent company to work with from start to finish - easy to book the IOSH course with, instructions sent out were brilliant, and the staff during teaching were first class. I will definitely be looking to send more of my staff on their courses. 👍🏻
Excellent training venue and great tutor. Enjoyable course with good refreshment facilities.
I recently attended the IOSH managing safely course at Keep Safe Solutions after they came highly recommended by a friend. The instruction was on point, great resources, delivery and pace. This along with a top class studio and friendly learning atmosphere made the course enjoyable and easy to digest.Thank you to Danny and all the team at Keep Safe for a brilliant course.
I’ve recently done an IOSH course through Keep Safe Solutions. The course itself was really good and informative which was well delivered by the tutor Phil.The setting for the classroom was very good as well as the complimentary food and drinks throughout the course.Highly recommend this company for courses such as IOSH and first aid. They told me they’re soon to be delivering NEEBOSH also.
From day one the guys at keep Safe couldn't of been more helpful, the course was delivered amazingly by the tutor Phil who was there to guide and help me every step of the way. I strongly recommend these guys for to anyone wanting to further there career.
I attended the IOSH course this week and it was very enjoyable. Phil, the course tutor did an amazing job at making the course enjoyable and easy to follow. Delighted I passed and would highly recommend Keep Safe Solutions for a range of fantastic courses to any individuals or businesses.
Phill Curtis IOSH TrainerA big thank you to Danny, Terry and Chris for all of the support back in 2022 and the assistance in my trainer application and successful submission to the business support team @ IOSH.The mentoring from Danny back in October 2022, allowing me to observe course delivery and the support since becoming a freelance trainer has always been above and beyond from the whole team at KSS.There facilities are 1st rate and provide a great learning environment to all students and always includes snacks and refreshments aplenty.Delivering training often on the hoof as a freelancer is always challenging , however when course documentation is ready for you on that 1st day and the team support you throughout the course and assist in ensuring it’s all collated upon course completion always enables stress free delivery.Their continued support is always appreciated as is their very prompt payment of the trainer invoice. Now entering my 2nd year with KSS, I look forward to continuing our working relationship. Worthy of 5 stars after a full year of active support.
After recently moving to the area I was looking for reputable training establishments to freelance for. I was recommended KSS and their amazing team by an other trainer in the area. I was invited to the office to meet the team prior to the scheduled training day. The location is perfect for onsite training and creates a very inclusive learning environment. I was teaching offsite at a clients venue so I was treated to a lovely coffee and all my paperwork had been colated with all the information I required all ready to make a seamless stress free day. The clients venue was well vetted and was perfect for a day's teaching with everything thought of to ensure the comfort of my learning candidates and myself. I was very impressed with the organisation and care taken to ensure I was happy as a trainer and payment on receipt of paperwork was a welcomed bonus and very unusual in a 30 day invoice climate. Massive thanks to the team at KSS for making me feel so welcomed and valued.
Keeps safe sorted us out from start to finishAny problems & questions they just sort without any issues. Top professionals and top of there game , use them 100% trust worthy . Thank you
I contacted KSS in need of advice and guidance around my Companies Management Systems, Health and Safety Protocols and Extinguisher Procurement. Chris from KSS worked with me across all three areas (and more!) his knowledge was extensive and I particularly liked the way that he really took the time to understand my Company and therefore wss able to provide advice and guidance tailored to our unique and specific needs. Chris kept to all the timelines and deadlines that we had agreed and really went the extra mile over the Christmas period to ensure I was able to get things up and running very quickly. Thank you KSS!
We used Keep Safe Solutions to help us be compliant before opening our winebar. Chris was outstanding, making sure we had everything we needed & he ran through all details clearly. I’m happy to say we have today passed our check with Merseyside Fire & Rescue Service & they said the documents/logs & equipment we have are excellent. Can not thank & recommend Keep Safe Solutions enough. Thank you Chris 👍
Fantastic course. Smashed the exam thanks to Danny the instructor!Highly recommend
Currently doing IOSH with Keep Safe Solutions and have to say the staff, venue and course are absolutely world class. Proffessional, personable and perfect!
I recently completed an IOSH Course with Keep Safe Solutions. Their training venue is really nice, their instructors are extremely good and the whole experience was a great one. As a training professional myself, I can’t recommend them highly enough.
I have just completed a course with Keep Safe Solutions and cannot recommend them enough. The staff are highly motivated, knowledgeable and experienced in their field and they create a learning environment that makes all participants feel welcome no matter what you ability or experience.
I recently did my IOSH course with KSS. Everything about KSS was first class from the venue/facilities and hospitality to the instructor and course content.Just got email now saying i passed and my certificate is in the post so happy days!I would recommend KSS to any individual or company that requires training.Thanks again!Regards.Ian.
Completed my IOSH managing safely, really enjoyed the course and learned alot.Danny and Terry were great instructors, very knowledgeable and always happy to answer questions throughout. The facilities were great.I would highly recommend keep safe solutions, for any courses that you need. :)
Attended an IOSH Managing Safely course. Danny was amazing. Was lovely to learn in a relaxed, friendly and interactive environment. Would 100% recommend.
I would highly recommend Keep Safe Solutions for any H&S course. Danny made the course fun, informative and easy to understand.
Completed my iosh managing safely, really enjoyed it. Danny was excellent at all aspects of the course. I would highly recommend keep safe solutions, for any courses that you need. :)
IOSH Training 27th-29th July 2022Very enjoyable training in great facilities. Danny and Terry made the training fun and engaging with their more informal style. The lunch was fantastic. I would not hesitate to recommend Keep Safe Solutions for your H+S training requirements and look forward to working with the team again.
I recently attended the IOSH MS course with keep safe solutions at their Liverpool centre. Their pre course administration was second to none, all the information I needed provided in good time. On arrival the professional theme continued, warmly received by the KSS staff, the course content and delivery was excellent. The instructor (Danny) was knowledgable, friendly and very approachable throughout the course, always their to provide support when needed. If your looking for a course provider, then look no further. Thank you Keep Safe Solutions for a fantastic course, I look forward in attending more courses with you in the future 👍
Used Keep safe solutions for the first time for our first aid course, would defiantly be using them again. Danny was an a brilliant instructor who made us laugh and made learning easy and kept us all interested throughout the day. Highly recommend.
Great course content, delivered by knowledgeable trainers with a vast experience background.Hospitality second to none.Already recommended for our Senior Management Team to take the IOSH course with Keep Safe Solutions and will definitely use for my NEBOSH course.Thank You Terry and Dan.
Keep Safe Solutions provided our team with truly outstanding training. Each day was very insightful and informative.Andrew our instructor was professional and has a wealth of knowledge to pass on. Each training day he switched up the learning styles to ensure all information would process easily.Fantastic team over at Keep Safe Solutions, great support with all online courses as well, would highly recommend.
Great location, opposite Moorfields train station. I enjoyed the IOSH Managing safely course, delivered very well by Danny, swapping experiences with people from different walks of life. I would 100% recommend Keep Safe Solutions and will use them for all our training and consultancy going forwards.
I have just completed my isosh managing safely , really enjoyed it and Danny mc and dan were excellent at all aspects of the course. I would highly recommend keep safe solutions, for any courses that you need. I was so impressed ave book my nebosh for April
Conducted the IOSH course March 2020, fantastic course, great location and ran by quality staff. Look no further A+++++
Great course! Terry was fantastic and lead us through the IOSH course successfully and in a fun and interesting way! Thanks KSS!!
Brilliant course with clear and concise tuition. Danny was great and kept the pace well throughout.Would recommend.
Brilliant course very well delivered by a fantastic instructor.I would highly recommend others to attend the course.
Danny was an excellent instructor for the iosh managing safely course. If I was to do further training I would definitely use keep safe solutions.Mark James Nicholls Bay property Group
Brilliant course, I'm quite new to my H&S role and this was pitched just right for me to absorb all the information and achieve the qualification. Facilities were great and all training materials were really helpful. Thanks Terry for all your help and advice.
I have recently done an ISO45001 auditors course. From the moment I contacted Keep Safe Solutions the experience has been second to none. Excellent communication, well organised and professional. During the training the instructor was first class with bucket loads of knowledge to pass on. The learning environment was superb, relaxed modern and comfortable. Refreshments and lunch catered for. I will be using Keep Safe Solutions again with a view to using them in my workplace in the future. Thank you Danny, Terry and Gareth.
A big thank you to Keep Safe Solutions for the superb delivery of the ISO 45001 Lead Auditor course. The administration, venue facilities including lunch were first rate. The course content was excellent, as was the knowledge and experience of our tutor Mr David Smith (only the chair of the project committee that developed the standard might I add!). I have been extremely pleased with the training received and will certainly use Keep Safe Solutions again. Unequivocally recommended!!
