Terms and Conditions

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Last Updated: Apr 12, 2018

General

  1. Payment terms are 14 days from invoice, but payment must be received before course begins. Materials and log in details (if relevant) will not be issued until payment is received. Keep Safe Solutions Limited reserves the right to refuse admittance to the course until payment is received.
  2. Keep Safe Solutions Limited reserves the right to cancel or alter the dates or provision of service, the venue and the individual or organisation providing the service. In the event of a course cancellation, bookings will normally be deferred to the next available course at the same venue unless the client specifically requests otherwise. If a booking is cancelled or deferred to a different course by the client, Keep Safe Solutions Limited reserves the right to apply the following charges:

Notice given

More than 28 days % of fee credited back 100%

15 – 28 days % of fee credited back 75%

0 – 14 days % of fee credited back 50%

Non-attendance without notice % of fee credited back 0%

In addition, Keep Safe Solutions Limited reserves the right to charge a £30 administration fee for each cancellation/deferral. Telephone cancellations/deferrals can be accepted but have to be received 7 days prior to course commencement, and should be confirmed immediately in writing (by post, fax or email). For cancellations/deferrals within 7 days preceding the course commencement date, Keep Safe Solutions Limited reserve the right to pass on any such delegate fees that they incurred for each day of the course deferral.

  1. Provisional bookings are not permitted. Bookings are confirmed once submitted and are subject to cancellation terms above.
  2. Fees quoted are correct at time of publication, but Keep Safe Solutions Limited reserves the right to alter fees at any time.
  3. These terms shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English court.

Consultancy Services

  1. Any risk assessments conducted (if applicable) are general risk assessments required by the Management of Health & Safety at Work Regulations 1999. This does not include more specific risk assessments as required by other regulations, unless specified.
  2. Telephone/email support (if applicable) covers any work that does not involve the physical travel to the client’s site. If extra work on client’s site is required, this will be charged at an agreed amount.
  3. In the case of the telephone/email support contracts, the contract start date will be the date the client signs to accept the proposal.
  4. Annual telephone/email support contracts will automatically renew on their anniversary. If the client does not wish to renew the contract, they must notify Keep Safe Solutions Limited in writing at least 30 days prior to the end of the contract.

Classroom Courses

  1. Whilst we will try to maintain ideal numbers of delegates to tutors, this is not always possible. The final decision on number of delegates per course is made by Keep Safe Solutions Limited.
  2. Keep Safe Solutions Limited reserves the right to deliver a course by using one or multiple trainers. Whilst the same trainer will always be used where possible, this is not always practical.
  3. Course materials are kept under continuous review via rigorous quality procedures. Keep Safe Solutions Limited cannot be held responsible for any omissions or errors in the course materials.
  4. Keep Safe Solutions Limited cannot be held responsible for unforeseen circumstances (including acts of God) that affect the running/delivery of a course. We will endeavour to work with our clients to resolve any such matter to the best of our ability.
  5. Car parking charges may vary from those listed on the Keep Safe website. Keep Safe Solutions Limited is not liable for any such charges.
  6. Whilst Keep Safe Solutions Limited does its best to keep venues as listed on the website, Keep Safe Solutions Limited reserves the right to change the venue at any time. Delegates will be notified of any changes to the course venue.

Distance Learning

  1. For NEBOSH Certificate courses, materials are provided that are up to date at the time of booking. If materials are updated, free revisions can be provided by Keep Safe Solutions Limited. We will notify students of updates via email and/or social media platforms. For NEBOSH Diploma, the textbooks provided are up to date at the time of booking. The textbooks are from a 3rd party supplier, so any revisions to the syllabus will require updated textbooks to be purchased. We can provide these at cost price.
  2. All fees are payable in advance. Course materials will not be sent until payment is received. Fees quoted are correct at time of publication. Keep Safe Solutions Limited reserves the right to alter fees at any time. Cancellations following a confirmed booking will be charged a £30 administration fee. Once materials are sent, refunds cannot be offered. Shipment of materials to non UK addresses may incur an additional fee.
  3. Support from the study support team is unlimited, however the onus is on the delegate to contact tutors when in need of assistance. This can be done via telephone, email, social media, Skype etc.
  4. Tutor marked assignments are provided as part of the course materials. It is vitally important that these are completed and submitted for feedback before delegates sit exams.

E-Learning Training Courses

  1. Invoices will be issued immediately on receipt of booking forms.
  2. Login details and access to E-Learning courses are supplied only on payment of invoice.
  3. No refunds or cancellations can be offered once login and course access details have been provided.

**In-House Training

  1. For any courses that are to be provided on the client’s premises, it is the responsibility of the client to provide the following:

i) A suitable training room, large enough for all attendees ii) Lunch and refreshments (if applicable) iii) A projector, flipchart and pens iv) Toilet and washing facilities

Exams

  1. All NEBOSH exams taken in the UK must be booked and paid in full 4 weeks before the date of the exam. Student exams are included in course prices.
  2. We do accept later bookings, although it is important to note that there may be additional fees. If you submit a late exam booking and have missed the NEBOSH exam cut-off date, payment of late exam registration fees will be chargeable in order to register your exams.
  3. Whilst Keep Safe Solutions Limited does its best to keep venues as listed on the website, Keep Safe Solutions Limited reserves the right to change the venue at any time. Delegates will be notified of any changes to the course venue.
  4. Car parking charges may vary from those listed on the Keep Safe website. Keep Safe Solutions Limited is not liable for any such charges.

Keep Safe Pass Pledge

  1. Keep Safe Solutions Limited offer a pass pledge on all IOSH and NEBOSH courses. This means that candidates are entitled to continue studying (free of charge) if they fail to meet the required standard in the examinations. The Keep Safe Pass Pledge only applies if the following criteria are met:

i) The candidate is accepted onto the course by Keep Safe Solutions Limited. ii) The candidate takes a full and active part in the course, and completes any tasks/projects set. Iii) The candidate attends every day of the course. iv) The candidate meets the required standard in all tutor – marked assessments. v) If applicable, the delegate will be required to pay the exam fees for any re-sits.

What People Say

Conducted the IOSH course March 2020, fantastic course, great location and ran by quality staff. Look no further A+++++
chris leech
chris leech
12:18 26 Apr 20
Great course! Terry was fantastic and lead us through the IOSH course successfully and in a fun and interesting way! Thanks KSS!!
Rebecca Hetherington
Rebecca Hetherington
07:45 25 Mar 20
Brilliant course with clear and concise tuition. Danny was great and kept the pace well throughout. Would recommend.
Matthew Pickering
Matthew Pickering
21:40 27 Nov 19
Brilliant course very well delivered by a fantastic instructor. I would highly recommend others to attend the course.
Patryck McQuinn
Patryck McQuinn
13:28 27 Jun 19
Fantastic course and a excellent instructor would highly recommend!
Georgina Arnold
Georgina Arnold
12:20 27 Jun 19
Danny was an excellent instructor for the iosh managing safely course. If I was to do further training I would definitely use keep safe solutions.Mark James Nicholls Bay property Group
Mark Nicholls
Mark Nicholls
10:53 27 Jun 19
Great Course, Great Trainer.
James Bickerton
James Bickerton
09:09 29 Mar 19
I have just attended IOSH Managing Safely course delivered by Terry Daine and thoroughly enjoyed it. This was my first accredited Health & Safety course and information given was not too overwhelming because Terry delivered it in a very interesting and interactive way. I was one female amongst all men in the class but felt like the part of the gang which made me feel at ease. Thank you KSS and Terry.
Sandrusca S
Sandrusca S
09:44 28 Mar 19
Brilliant course, I'm quite new to my H&S role and this was pitched just right for me to absorb all the information and achieve the qualification. Facilities were great and all training materials were really helpful. Thanks Terry for all your help and advice.
Alan Evans
Alan Evans
14:19 05 Dec 18
I recently attended the IOSH managing safely course from Keep Safe Solutions.Very good course to attend. Professional, informative and the trainers are great.I would recommend this course to anyone in need of this training.Great facilities, and a good atmosphere in which to learn.
Ashley Roper
Ashley Roper
16:05 30 Nov 18
After having done two separate courses with Keepsafe Solutions Ltd I’d recommend them to anyone aiming to carry out IOSH, NEBOSH, First Aid or any other Health & Safety Training. Nothing is too much trouble for their instructors who aim their lessons at every level of student. Their training facilities, communication, instruction, training aids, support and level of knowledge; all are outstanding. Their consultancy work is also second to none. A first rate company with first rate people that genuinely care about those that they work with. Very highly recommended.
VerxcySkulzz
VerxcySkulzz
10:52 30 Nov 18
ISO Lead Auditor course Liverpool, hosted by a fantastic team. excellent course in a very good environment.
Jim Reason
Jim Reason
08:01 15 Oct 18
I have recently done an ISO45001 auditors course. From the moment I contacted Keep Safe Solutions the experience has been second to none. Excellent communication, well organised and professional. During the training the instructor was first class with bucket loads of knowledge to pass on. The learning environment was superb, relaxed modern and comfortable. Refreshments and lunch catered for. I will be using Keep Safe Solutions again with a view to using them in my workplace in the future. Thank you Danny, Terry and Gareth.
Darren Gasson
Darren Gasson
07:32 12 Oct 18
A big thank you to Keep Safe Solutions for the superb delivery of the ISO 45001 Lead Auditor course. The administration, venue facilities including lunch were first rate. The course content was excellent, as was the knowledge and experience of our tutor Mr David Smith (only the chair of the project committee that developed the standard might I add!). I have been extremely pleased with the training received and will certainly use Keep Safe Solutions again. Unequivocally recommended!!
Terry Johnson
Terry Johnson
22:52 11 Oct 18
I have recently undertaking the ISO 45001 Lead Auditing course through Keep Safe Solutions, the knowledge and experience that the team have is amazing. Keep Safe Solutions will definitely be my first point of call for future training, and when I require some expert advice.
Rachel Johnston
Rachel Johnston
18:43 11 Oct 18
excellent course with well skilled trainers
stephen dommett
stephen dommett
11:21 18 Jul 18
Attended IOSH MS course with KSS in Liverpool, which was excellent. There was a welcoming, friendly atmosphere from the beginning and throughout, great location and facilities. The course lead was very knowledgeable and encouraged group discussions, which gave us confidence going into the exam. Highly recommended!
K La
K La
08:18 17 Jul 18
Absolutely superb course. Terry our instructor was great, really well presented, and pretty interactive considering it was an IOSH health and safety course and done at a great pace. Keep up the good work and anybody wanting to do this course I would highly recommend you get in touch with the guys at keep safe solutions.
Greg Braithwaite
Greg Braithwaite
17:31 13 Jul 18
I Have just completed IOSH Manage Safely Training course provided by keep Safe Solutions, were have I learnt so much and now have a better understanding of the risk assessment process and importance of keeping people safe in the work place. The course was delivered at a very high standard every subject we covered was delivered with a simplified approach to Safety in the work place.I cant thank Danny enough for the course and I will definitely recommend this course. The Training facilitates were of the highest standard with tea, coffee and refreshments provided throughout the day.
Frank Featherstone
Frank Featherstone
08:46 14 May 18
I completed Managing Safely a few weeks ago and was extremely pleased with the professional and experience team Safe Solutions. I have completed courses in the past but would rate this one at the top. Very pleased would recommend .
Adrian Twigg
Adrian Twigg
08:42 14 May 18
I completed an IOSH Managing Safely course with Danny from Keep Safe Solutions in Liverpool. 5 stars all round, I would highly recommended completing the course as it was delivered extremely well in all areas, and very clear that Danny is extremely passionate and experienced in this field. Danny is an instructor that covers all areas to the finest detail, and putting it across in a way that the class can understand.
simon moore
simon moore
19:50 11 May 18

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