Terms and Conditions

Last Updated: Apr 12, 2018

General

1. Payment terms are 14 days from invoice, but payment must be received before course begins. Materials and log in details (if relevant) will not be issued until payment is received. Keep Safe Solutions Limited reserves the right to refuse admittance to the course until payment is received.
2. Keep Safe Solutions Limited reserves the right to cancel or alter the dates or provision of service, the venue and the individual or organisation providing the service. In the event of a course cancellation, bookings will normally be deferred to the next available course at the same venue unless the client specifically requests otherwise. If a booking is cancelled or deferred to a different course by the client, Keep Safe Solutions Limited reserves the right to apply the following charges:

Notice given

More than 28 days % of fee credited back 100%

15 – 28 days % of fee credited back 75%

0 – 14 days % of fee credited back 50%

Non-attendance without notice % of fee credited back 0%

In addition, Keep Safe Solutions Limited reserves the right to charge a £30 administration fee for each cancellation/deferral. Telephone cancellations/deferrals can be accepted but have to be received 7 days prior to course commencement, and should be confirmed immediately in writing (by post, fax or email). For cancellations/deferrals within 7 days preceding the course commencement date, Keep Safe Solutions Limited reserve the right to pass on any such delegate fees that they incurred for each day of the course deferral. Any cancelations due to COVID-19 will be dealt with on an individual basis.

3. Provisional bookings are not permitted. Bookings are confirmed once submitted and are subject to cancellation terms above.
4. Fees quoted are correct at time of publication, but Keep Safe Solutions Limited reserves the right to alter fees at any time.
5. These terms shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English court.

Consultancy Services

6. Any risk assessments conducted (if applicable) are general risk assessments required by the Management of Health & Safety at Work Regulations 1999. This does not include more specific risk assessments as required by other regulations, unless specified.
7. Telephone/email support (if applicable) covers any work that does not involve the physical travel to the client’s site. If extra work on client’s site is required, this will be charged at an agreed amount.
8. In the case of the telephone/email support contracts, the contract start date will be the date the client signs to accept the proposal.
9. Annual telephone/email support contracts will automatically renew on their anniversary. If the client does not wish to renew the contract, they must notify Keep Safe Solutions Limited in writing at least 30 days prior to the end of the contract.

Classroom Courses

10. Whilst we will try to maintain ideal numbers of delegates to tutors, this is not always possible. The final decision on number of delegates per course is made by Keep Safe Solutions Limited.
11. Keep Safe Solutions Limited reserves the right to deliver a course by using one or multiple trainers. Whilst the same trainer will always be used where possible, this is not always practical.
12. Course materials are kept under continuous review via rigorous quality procedures. Keep Safe Solutions Limited cannot be held responsible for any omissions or errors in the course materials.
13. Keep Safe Solutions Limited cannot be held responsible for unforeseen circumstances (including acts of God) that affect the running/delivery of a course. We will endeavour to work with our clients to resolve any such matter to the best of our ability.
14. Car parking charges may vary from those listed on the Keep Safe website. Keep Safe Solutions Limited is not liable for any such charges.
15. Whilst Keep Safe Solutions Limited does its best to keep venues as listed on the website, Keep Safe Solutions Limited reserves the right to change the venue at any time. Delegates will be notified of any changes to the course venue.

Distance Learning

16. For Certificate courses, materials are provided that are up to date at the time of booking. If materials are updated, free revisions can be provided by Keep Safe Solutions Limited. We will notify students of updates via email and/or social media platforms.
17. All fees are payable in advance. Course materials will not be sent until payment is received. Fees quoted are correct at time of publication. Keep Safe Solutions Limited reserves the right to alter fees at any time. Cancellations following a confirmed booking will be charged a £30 administration fee. Once materials are sent, refunds cannot be offered. Shipment of materials to non UK addresses may incur an additional fee.
18. Support from the study support team is unlimited, however the onus is on the delegate to contact tutors when in need of assistance. This can be done via telephone, email, social media, Skype etc.
19. Tutor marked assignments are provided as part of the course materials. It is vitally important that these are completed and submitted for feedback before delegates sit exams.

E-Learning Training Courses

20. Invoices will be issued immediately on receipt of booking forms.
21. Login details and access to E-Learning courses are supplied only on payment of invoice.
22. No refunds or cancellations can be offered once login and course access details have been provided.

**In-House Training

23. For any courses that are to be provided on the client’s premises, it is the responsibility of the client to provide the following:

i) A suitable training room, large enough for all attendees ii) Lunch and refreshments (if applicable) iii) A projector, flipchart and pens iv) Toilet and washing facilities

Exams

24. All Student exams are included in course prices.
25. We do accept later bookings, although it is important to note that there may be additional fees.
26. Whilst Keep Safe Solutions Limited does its best to keep venues as listed on the website, Keep Safe Solutions Limited reserves the right to change the venue at any time. Delegates will be notified of any changes to the course venue.
27. Car parking charges may vary from those listed on the Keep Safe website. Keep Safe Solutions Limited is not liable for any such charges.

Keep Safe Pass Pledge

28. Keep Safe Solutions Limited offer a pass pledge on all courses. This means that candidates are entitled to continue studying (free of charge) if they fail to meet the required standard in the examinations. The Keep Safe Pass Pledge only applies if the following criteria are met:

i) The candidate is accepted onto the course by Keep Safe Solutions Limited. ii) The candidate takes a full and active part in the course, and completes any tasks/projects set. iii) The candidate attends every day of the course. iv) The candidate meets the required standard in all tutor – marked assessments. v) If applicable, the delegate will be required to pay the exam fees for any re-sits.